Contact information

Contact Information

SatinStep is committed to maintaining clear and accessible communication with our customers.

For questions concerning products, orders, shipping, returns, refunds or our website, customers may contact us using the information below.

Store Name: SatinStep.store

Business Address:
651 Rue de la Montagne
Montréal, QC H3C 0G2
Canada

Customer Support Phone:
(800) 728-3277

Customer Support Email:
support@SatinStep.store

Website:
SatinStep.store

Established:
2022

When contacting us regarding an order, please provide your order number and the email address associated with your purchase whenever possible.

For damaged or incorrect products, photographs may be requested to help our team understand and resolve the issue.

For return requests, please contact us before sending any merchandise so that our team can provide the appropriate return instructions.

For your security, customers should verify that communications regarding an order correspond with information associated with SatinStep.store.

Never provide passwords or unnecessary sensitive information in an ordinary customer service email.

Questions concerning our policies, website, products or general business matters may be submitted to support@SatinStep.store.

We aim to provide customers with professional, helpful and transparent assistance throughout their experience with SatinStep.