Terms of service
These Terms of Service govern your access to and use of SatinStep.store, including purchases made through our website.
By visiting our website, creating an order or otherwise using our services, you agree to these Terms of Service and any additional policies referenced on our website.
Online Store
SatinStep.store operates an online retail store specializing in ballet-inspired footwear, dance shoes, flats and related products.
You agree to use our website only for lawful purposes and in accordance with applicable laws and regulations.
You may not use our website or services to engage in fraudulent activity, interfere with website security, distribute malicious software, attempt unauthorized access, or otherwise disrupt the operation of our store.
Product Information
We make reasonable efforts to present products accurately, including descriptions, colors, materials, specifications and photographs.
However, colors and visual appearance may vary depending on lighting, photography, screen settings and device displays.
Minor variations that do not materially change the nature or intended function of a product may occur.
Customers are responsible for reviewing product information, available sizing information and other relevant details before completing a purchase.
Prices
Prices displayed on SatinStep.store are subject to change without notice.
The price applicable to an order is generally the price displayed at the time the order is submitted, subject to correction of obvious errors where permitted by law.
Promotions, discounts and special offers may be subject to separate conditions and availability.
Orders
Submitting an order does not necessarily guarantee acceptance.
We reserve the right, where reasonably necessary and permitted by law, to refuse or cancel orders because of suspected fraud, payment problems, product availability, obvious pricing errors, shipping restrictions or other legitimate operational reasons.
If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.
Payments
Customers must provide current, complete and accurate billing and payment information.
Payment processing may be performed by third-party payment service providers. Your use of a particular payment method may therefore also be subject to the applicable provider's terms.
Shipping
We provide free worldwide shipping, with an estimated delivery timeframe of 7–10 days under normal conditions.
Delivery estimates are not absolute guarantees. Delays may occasionally occur because of customs procedures, carrier disruptions, severe weather, incorrect delivery information or circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
Returns and Refunds
Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Customers should review that policy before initiating a return.
Intellectual Property
Unless otherwise stated, content appearing on SatinStep.store, including original branding, graphics, website design, written content and other protected materials, may be owned by or licensed to SatinStep.
Such materials may not be reproduced, distributed or commercially exploited without appropriate authorization except where otherwise permitted by law.
Third-Party Services
Our website may use or integrate third-party services for functions such as payments, analytics, shipping or website functionality.
We are not responsible for independent third-party websites or services outside our control. Customers should review relevant third-party terms where appropriate.
Prohibited Activities
Users may not attempt to compromise website security, impersonate another individual, submit fraudulent information, interfere with other customers, scrape protected content in violation of applicable law, or use our services for unlawful purposes.
Disclaimer
We strive to maintain accurate and reliable website information. However, our website may occasionally contain typographical errors, interruptions or technical issues.
Nothing in these Terms excludes warranties, guarantees, liabilities or consumer rights that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our operations, services, legal requirements or website practices.
The version published on SatinStep.store will apply from its stated effective date.
Contact Information
Questions concerning these Terms may be directed to:
SatinStep.store
651 Rue de la Montagne
Montréal, QC H3C 0G2
Canada
Email: support@SatinStep.store
Phone: (800) 728-3277